At Caitly, we want you to be fully satisfied with your purchase.

Return Eligibility

Items may be returned or exchanged within 7 days of delivery if:

• The item is unused and unwashed
• Original tags and packaging are intact
• The item is in its original condition

Non-Returnable Items

The following items cannot be returned:

• Products marked as Final Sale
• Hygiene-sensitive products
• Items that have been worn, washed, or damaged

Return Process

To request a return or exchange:

1. Contact our support team within 7 days of delivery
2. Provide your order number and reason for return
3. Our team will arrange pickup or guide you through the return process

Exchanges

If you need a different size or product, we will arrange an exchange subject to product availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos.

For assistance:
support@caitly.com