Caitly offers premium and luxury fashion for men, women, and children. Our collections are designed to combine modern style, comfort, and timeless elegance, making them perfect for everyday essentials and elegant styles designed for special occasions.

Every piece is carefully selected to ensure quality, style, and long-lasting comfort.

Most orders are delivered within 2–6 business days across India.

Estimated delivery times:
• Metro cities: 2–4 business days
• Other cities: 3–6 business days
• Remote areas: 5–8 business days

Once your order ships, you will receive a tracking link via email or SMS so you can monitor your delivery in real time.

Yes! We offer free shipping on all orders above ₹1,000.

For orders below ₹1,000, a standard shipping fee of ₹99 is applied.

Many customers add one more item to qualify for free delivery and better value.

After your order is shipped, you will receive a tracking link via email or SMS.

This allows you to track your order in real time and stay updated on delivery status until it arrives at your doorstep.

We offer easy 7-day returns and exchanges to ensure you shop with confidence.

Items are eligible if they are:
• Unused and unwashed
• With original tags attached
• In original condition and packaging

Our goal is to make sure you are completely satisfied with your Caitly purchase.

Requesting a return is simple.

Just contact our support team within 7 days of delivery and provide:
• Your order number
• The reason for return or exchange

Email: support@caitly.com

Our team will guide you through the quick and hassle-free return process.

Refunds are processed within 5–7 business days after the returned item is received and approved.

The amount will be credited to your original payment method.

Processing times may vary slightly depending on your bank or payment provider.

Yes. Caitly products follow standard sizing for a comfortable and reliable fit.

For the best results, we recommend checking the size guide available on each product page before placing your order.

We support multiple secure payment options, including:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Other trusted payment gateways

All transactions are processed through secure and encrypted payment systems.

Absolutely.

Caitly uses trusted and secure payment gateways to ensure your personal information and transactions remain fully protected.

We prioritize customer privacy, data security, and safe online shopping.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos.

Our team will quickly arrange a replacement or refund to resolve the issue.

Customer satisfaction is our top priority.

Our support team is always happy to assist you.

📧 Email: support@caitly.com
⏱ Response Time: Within 24–48 hours

We are here to ensure you have a smooth and enjoyable shopping experience with Caitly.